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Cybermonk Software Development



With the signing of their Grant Agreement with the Logistics Innovation for Trade (LIFT) Challenge Fund, in December 2015 Cybermonk Software Development, in partnership with Manifest Destiny Limited and Teos Company Limited, will provide a freight forwarding and logistics management and monitoring software system (C&F PRO Online). The system will be available and accessible not only to Clearing and Forwarding (C&F) Agents, but also all importers and exporters, transporters and the general public via internet browsers and smartphones. The system will allow users of the system to monitor, or measure the efficiency of the whole logistic industry or individual companies, by using C&F PRO online system tools, offering an enhanced ability to analyse the large amounts of operational data that characterise the logistics and transport sector.

The system will be an extension of an already proven freight Forwarding and Logistics Desktop Software Solution called C&F PRO CD-Rom based desktop system that is currently in use. C&F PRO On-line will utilise most of the logic and algorithms of the desktop system to provide an easily accessible online system (distributed web application) at very low subscription fees to make it available to all interested users in the region.

The project implementation is structured into 6 milestones:

  • Milestone 1 – C&F Pro Online web application developed
  • Milestone 2 – C&F Pro phone application developed and web application tested
  • Milestone 3 – 50 CF agents, 100 transporters and 300 importers subscribed to the service for three consecutive months by month 12 of the project
  • Milestone 4 – 1,500 containers are tracked through the system each month by month 12 of the project
  • Milestone 5 – 75 CF agents, 150 transporters and 425 importers subscribed to the service for three consecutive months by month 18 of the project
  • Milestone 6 – 5% reduction in C&F cost across 50% of participating users by the end of the project

Project Objectives

  • C&F PRO Online will provide substantial additional features not found in the current desktop system, such as transparency of operations during the goods clearing and transportation process. The system will also provide easy monitoring through notifications/alerts and updates on the clearing and transportation activities carried out in freight forwarding operations to the importer (by smartphone or computer) who would then be able to directly push the transporter to clear and deliver goods on the agreed time schedule, promptly paying any remaining balances to the C&F agents on time and eliminating disputes where storage and demurrage penalties are incurred on C&F agents and eventually the importer.

  • The project’s aim is to enable timely and efficient clearance of goods from the port with greater levels of cleared and delivered goods being secured with similar resource usage, while also improving the quality of service, working discipline and practices of the region’s freight forwarding industry, raising standards to internationally benchmarked norms.

  • The project will also create highly skilled customer service departments along with increasingly efficient execution of C&F tasks in C&F service providing companies, which will in turn reduce the storage and demurrage penalties ultimately transferred to the end consumer.

  • C&F Pro Online will lead to creation of data repository centers for Freight Forwarding and Logistic activities in the region that will be used to accurately identify problems and bottlenecks in efficient service provision in the sector.


C&F PRO Online has the potential to positively impact the logistic industry by having a modern, easily accessible and homegrown logistics solutions available to all importers and exporters, clearing agents, transporters and the general public.

“C&F PRO online will provide a ranking efficiency index generated by users reflecting their satisfaction with the work done by C&F Agents and Transporters. This will in turn promote healthy competition, driven by a growing adherence to the provision of higher operating standards within the freight forwarding sector.”

– Michael Mulela – Director, Cybermonk